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Explanation:
The answer is "Quality must be caused, not controlled.". There is a popular business expression: "Quality Control". Quality is obviously very important, and if we can control all business processes that affect quality, we will have more success, right? Some people, however, think we can't control all the people involved, as though they were slaves. Instead, we must "cause quality" through good leadership and clear communication.
Discussion Questions:
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1. Are you willing to pay more money for good quality?
2. How do you feel when you buy something that doesn't work as you expected?
3. Do you think companies can really "control" the quality of their products?
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4. Which is more important to you, good quality or low price?
5. Have you ever bought anything that was surprisingly high in quality?
6. What can we do to "cause" quality in our work and everyday lives?
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"All I want is the chance to prove that money can't make me happy!"
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